Shipping Policy

Vilixa.com (“we,” “our,” or “us”) is operated by JS INTERNATIONAL PRIVATE LIMITED LLC. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our website.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving payment.
  • During high order volume periods, processing times may be extended slightly.
  • You will receive an order confirmation email once your order is placed and a shipping confirmation email once your order has been shipped.

2. Shipping Locations

  • We currently ship to domestic and international destinations.
  • If we are unable to ship to your location, you will be notified at checkout or contacted after placing your order.

3. Shipping Rates & Delivery Estimates

Shipping charges and estimated delivery times are calculated at checkout and depend on:

  • Shipping destination
  • Shipping method selected
  • Package weight and size

Estimated delivery times:

  • Domestic Shipping: 5–10 business days
  • International Shipping: 10–20 business days

Delivery times are estimates and may vary due to customs delays, carrier issues, or unforeseen circumstances.

4. Customs, Duties & Taxes (International Orders)

  • International orders may be subject to customs duties, taxes, or import fees imposed by your country.
  • These charges are the responsibility of the customer and are not included in the product or shipping price.
  • Vilixa.com is not responsible for delays caused by customs clearance.

5. Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email.
  • Tracking information may take 24–48 hours to update.

6. Delayed or Lost Shipments

  • If your order has not arrived within the estimated delivery time, please contact us at Jsinternational.pvtltd@gmail.com.
  • We are not responsible for delays caused by carriers, weather conditions, customs, or incorrect shipping addresses provided by the customer.

7. Incorrect Address or Failed Delivery

  • Please ensure your shipping address is accurate at checkout.
  • Orders returned due to incorrect or incomplete addresses may require additional shipping charges to be resent.
  • We are not responsible for packages marked as delivered but not received.

8. Damaged Packages

  • If your order arrives damaged, please contact us within 48 hours of delivery.
  • Provide your order number and clear photos of the damaged item and packaging so we can assist you promptly.

9. Contact Us

If you have any questions regarding shipping, please contact us:

Email: Jsinternational.pvtltd@gmail.com
Company Name: JS INTERNATIONAL PRIVATE LIMITED LLC
Address: 30 N Gould St Ste 43273 Sheridan, WY 82801 United States