Refunds & Returns

Vilixa.com (“we,” “our,” or “us”) is operated by JS INTERNATIONAL PRIVATE LIMITED LLC. This Refunds & Returns Policy outlines the conditions under which returns and refunds are accepted.

1. Return Eligibility (15-Day Policy)

We offer a 15-day return policy, which means you have 15 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • The item must be in its original packaging
  • Proof of purchase (order number or receipt) is required

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Perishable goods
  • Gift cards
  • Downloadable or digital products
  • Personal care items, hygiene products, or intimate items
  • Items marked as final sale

3. How to Request a Return

To initiate a return, please contact us at:

Email: Jsinternational.pvtltd@gmail.com

Include the following information:

  • Order number
  • Reason for return
  • Photos of the product (if damaged or defective)

Returns sent without prior approval may not be accepted.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Shipping costs are non-refundable.
  • We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

5. Damaged or Defective Items

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the issue

We will arrange a replacement or refund at no additional cost.

6. Refund Process

  • Once we receive and inspect your return, we will notify you of approval or rejection.
  • Approved refunds will be processed to your original payment method within 5–10 business days.
  • Processing times may vary depending on your bank or payment provider.

7. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your credit card company
  • Contact your bank

If you’ve completed these steps and still have not received your refund, please contact us.

8. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us at Jsinternational.pvtltd@gmail.com.

9. Order Cancellations

  • Orders can only be canceled within 12 hours of placing the order.
  • Once an order has been processed or shipped, it cannot be canceled.

10. Contact Us

For any questions regarding refunds or returns, contact us at:

Email: Jsinternational.pvtltd@gmail.com
Company Name: JS INTERNATIONAL PRIVATE LIMITED LLC
Address: 30 N Gould St Ste 43273 Sheridan, WY 82801 United States